Business

Revolutionizing Rail Travel: IRCTC-Swiggy Partnership for Food delivery in Trains

Pre-order Meals on Trains for Enhanced Comfort and Choice

The Indian Railway Catering and Tourism Corporation (IRCTC) has partnered with Swiggy, a leading food delivery app. The deal will allow train passengers to pre-order meals via IRCTC’s e-catering portal. Initially, the service will be available at four stations – Bengaluru, Bhubaneshwar, Vijayawada, and Visakhapatnam. Later, it will extend to more stations.

Bundle Technologies Pvt Ltd, Swiggy’s parent firm, enabled the deal. It shows IRCTC’s commitment to giving travelers diverse food options.

How It Works

Passengers should book on IRCTC’s portal with their PNR to use the service. They can pick an outlet and order food. Payments can be made online or in cash upon delivery. Once booked, the food will be delivered to their seat, adding comfort.

Strategic Significance

The Swiggy deal displays IRCTC’s goal of improving customer satisfaction using technology and partnerships. It also reflects a broader trend of Indian Railways’ catering arm forging ties to expand services and provide better meal choices across more stations. It follows IRCTC’s previous deal with Zomato to supply pre-booked food at critical stations.

The alliance could benefit Swiggy, too. As Swiggy prepares for its planned IPO, the IRCTC deal is a boost. Swiggy aims to file IPO papers with SEBI, targeting a $11 billion valuation and raising around ₹8,300 crore in 2024.

Key Takeaways

In summary, the IRCTC-Swiggy partnership signals a new era of convenience and choice for rail travelers. It also presents a strategic opportunity for Swiggy to grow before its IPO. As the players embark on this collaboration, railway dining is poised for change, giving passengers an enhanced experience.

Akshay Kumar

Akshay Kumar is a dedicated and accomplished Business Reporter at IndiaFocus. With a passion for financial markets and corporate developments, Akshay brings experience and insight to his reporting. His extensive… More »

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